Privacy Policy

Introduction

At GlowFlow, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our social media management service.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name, email address, and contact information
• Business information (MedSpa name, location)
• Payment and billing information
• Account credentials and preferences

Social Media Account Information

When you connect your social media accounts to GlowFlow, we collect:

• Access tokens and permissions to post on your behalf
• Profile information from connected accounts
• Analytics and engagement data

Content and Media

We store the content you create or upload, including:

• Images, videos, and other media files
• Post captions and scheduling information
• AI-generated content and variations

Usage Information

We automatically collect information about how you use the Service:

• Device information (browser type, operating system)
• IP address and location data
• Usage patterns and feature interactions
• Error logs and performance data

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Schedule and post content to your social media accounts
• Generate AI-powered captions and content suggestions
• Process payments and manage your subscription
• Send you updates, newsletters, and marketing communications
• Provide customer support and respond to your inquiries
• Analyze usage trends and improve our Service
• Detect, prevent, and address technical issues or security concerns
• Comply with legal obligations

How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Social Media Platforms: We share content with social media platforms to post on your behalf
• Service Providers: We use third-party services (Firebase, payment processors) that may access your information
• Legal Requirements: We may disclose information if required by law or to protect our rights
• Business Transfers: In the event of a merger or acquisition, your information may be transferred

Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security audits and updates
• Restricted access to personal information

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your information for as long as your account is active or as needed to provide you services. When you delete your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal purposes.

Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your information
• Export: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us at privacy@glowflow.co

HIPAA Compliance

While GlowFlow is designed for MedSpas, we are not a HIPAA-covered entity. You must not upload any protected health information (PHI) or personally identifiable patient information through the Service. You are solely responsible for ensuring your content complies with HIPAA and other privacy regulations.

Cookies and Tracking

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and features
• Improve our Service

You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features.

Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

International Users

Your information may be transferred to and processed in the United States or other countries where our service providers operate. By using the Service, you consent to the transfer of your information to these locations.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through the Service. Your continued use of the Service after such notification constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@glowflow.co
Website: glowflow.co